a. Start the call: The Insurance Agent can visit
www.HolaQuantum.com/Agent and click the “CALL AI ASSISTANT” button, or manually dial our main office phone number 305-420-3100 to talk to SOPHIA.
b. What to expect: SOPHIA will ask what the Insurance Agent’s Reason for the Call is and collect their Primary Contact Information (full name, preferred phone number, email address, and optional mailing address). Once on file, SOPHIA will greet the Insurance Agent on a first-name basis on future calls.
c. What to ask: An Insurance Agent can ask SOPHIA anything that is insurance-related, such as to schedule an appointment with our Corporate Representatives, get our Corporate Departments and Representatives' contact information, or get answers to many of their insurance-related questions. Note that SOPHIA will not discuss non-insurance topics, like Politics, Religion, or Sports.
d. Language & clarity: The Insurance Agent should use English or Spanish, avoid background noise, and speak in short sentences. The Insurance Agent should avoid long silences and pauses; and if more time is needed, say “One moment, please.”
e. Avoid interruptions: After the Insurance Agent finishes speaking, they should wait for SOPHIA to pause, analyze, and respond before they continue to speak.
f. Continuous improvement: If SOPHIA interrupts, the Insurance Agent should say something like, “SOPHIA, please do not interrupt me.”. SOPHIA is always learning from the Insurance Agent’s input and helpful corrections, enabling faster, more accurate assistance over time.
